All orders placed will be shipped within one to four business days. Please note that we do not ship on Fridays to avoid having live plants stored in an uncontrolled (hot or cold) carrier depot over the weekend. We do not ship on weekends or U.S. holidays. Regarding our waxed products, we strive to make them as fresh as possible. This means they may sometimes be ready a little later for shipping to ensure the highest quality. Thank you for your patience, and we hope you enjoy your blooms!
Please note that any reshipment of Bloomaker products will void the Bloomaker returns policy.
Please note that any delivery “promises” that are made, are made by our carrier partners. Delivery dates are always merely an estimate. Please understand that we do not personally deliver the orders that are placed with us, and we have no control over the delivery schedule, which, depending on the time of the year, may often be delayed due to weather. Sometimes, depending on when orders arrive here, we make decisions to hold back orders, to ship them at the beginning of the week, especially if we know there are severe weather conditions that are delaying shipments. We do this to avoid having the bulbs (which are sensitive to cold and will die when they freeze) spend a weekend on a shipping truck or in a shipping depot. Some of our carriers do not deliver on weekends. As soon as the shipping labels have been created by us, you will receive an email to alert you and to share the tracking numbers with you. At that point, we encourage you to track your shipment, so that you have up to date information.
When fulfilling an order, we assume that all information entered is complete and accurate. Sometimes mistakes happen; if you need to update the shipping address, please contact us as soon as possible on the day of placing your order for the best chance of catching it before it leaves our shipping facility. Reply to the order confirmation you received from us. We will to do everything in our power to make sure your purchase makes it to the correct destination.
If, for any reason, your order is returned to us we are willing to re-ship your items if you’re willing to cover the additional shipping. Otherwise, returned shipments will be refunded (less shipping & handling).
Please contact us as soon as possible on the day of placing your order for the best chance of catching it before it leaves our shipping facility. Reply to the order confirmation you received from us. If an order is already in transit or arrives before we receive your request to cancel, please refer to our Returns policy.
In case of a quality issue, please contact us as soon as possible by replying directly to the order confirmation email you received from us. This is the most efficient method to contact us regarding your order. Reply with the following information:
- Order number- SKU / Item name- A photo of the item(s) | Items are subject to visual inspection. Without pictures, there is not much we can do.- Description of your concern
Please note: amaryllis bulbs are perishable live plants. Bloomaker cannot be held responsible for any damages to bulbs when they have been reshipped by you to another address.
